Question 1

Is there an age limit?

Accepted Answer

All of our escape rooms are 14+. Under 16 year olds will need a paying adult in the room with them.

Question 2

How long are the games?

Accepted Answer

Our escape rooms are 60-70 minutes in length. Other experiences may differ in time so check our individual game pages for the specific duration.

Question 3

How many players can be in a team?

Accepted Answer

This depends on the escape rooms but all of our games are 2 players minimum. Check out each room for specific team sizes.

Question 4

Are phones allowed?

Accepted Answer

Phones are permitted but you won't need them to solve or play any of our escape rooms. You could probably do with a break from it anyway!

Question 5

How much is it?

Accepted Answer

Prices depend on the amount of players in your team. Check out the price list here: https://theliftbrighton.com/prices

Question 6

Can we bring food and drink?

Accepted Answer

We don't have the facilities to allow you to eat your lunch or dinner but there is a great selection of pubs and restaurants near by if you want food and drink after your game.

Question 7

Can we bring alcohol?

Accepted Answer

No! No alcohol is allowed on the premises and we are not licensed. If you arrive with alcohol you will be asked to bin it before entering the premises. If you arrive visibly drunk then your game will be cancelled and you will be asked to leave.

Question 8

When are you open?

Accepted Answer

We are open 9am to 9pm 7 days a week.

Question 9

How do I redeem gift vouchers?

Accepted Answer

Book the date and time for the escape room you wish to play and select "Gift Voucher" as your payment method at checkout.

Question 10

Can I get a refund?

Accepted Answer

Bookings are non-refundable BUT we can help out in certain cases. It's important to contact us, however, 48 hours before your game.

Question 11

What time should I arrive?

Accepted Answer

Please arrive 5 minutes prior to your start time so we can get you fully briefed and ready for the experience.

Question 12

What if I am late?

Accepted Answer

If you are going to be later than your start time, please notify us as soon as possible. All teams must be fully briefed before entering the experiences. If you arrive more than 5 minutes later than your booking time your experience may be cut short. If you are 10 minutes late your tickets will be cancelled and you will not be refunded.

Question 13

Can I change my booking?

Accepted Answer

You can change your booking by contacting us at least 48 hours before your booking. Changes within 48 hours cannot be guaranteed.

Question 14

Can I just turn up?

Accepted Answer

Unfortunately, we can’t accommodate walk-ins. However, please call us if you are in the area and we will try our best to fit you in for a last-minute booking.

Question 15

Do you have wheelchair access?

Accepted Answer

Unfortunately, we do not have wheelchair access and our rooms are not suitable for wheelchair users.

Question 16

I have a medical condition, can I still play?

Accepted Answer

If you have a medical condition, it is your responsibility to assess whether it is safe for you to take part in the experience. Loud noises, flashing lights, physical activity and sudden jump scares are part of our games.

Question 17

Are we in the room with any other teams/players?

Accepted Answer

Nope! Your game is completely private.

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